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Return to shopPrivacy Policy
The Company Private Limited Policy
Effective Date: [Insert Date]
Joshdev Gifts respects the privacy of its customers and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it is used and shared, and the choices available to you when you visit or purchase from https://joshdev.in.
1. Information We Collect
Depending on how you use our website, we may collect the following information.
- Contact Information
- Name
- Email address
- Mobile or telephone number
- Billing and delivery address
- Order Information
- Products purchased
- Order number and purchase history
- Delivery instructions
- Order status and customer-service communications
- Payment Information
We may receive payment confirmation, transaction references, payment status and limited payment-related details from our payment provider.
UPI PINs, passwords and other payment authentication credentials should be entered only through the authorised payment interface. We do not intentionally collect or store these credentials.
2. How We Use Your Information
We may use your information to:
- Process and fulfil orders.
- Confirm payments and prevent fraudulent transactions.
- Arrange shipping and delivery.
- Communicate order confirmations, delivery updates and cancellation information.
- Handle refunds, replacements, complaints and customer-support requests.
- Maintain business, accounting and transaction records.
- Comply with applicable legal and regulatory obligations.
- Protect our website, customers and business against misuse.
We will not use personal information for unrelated purposes without an appropriate lawful basis or other authorisation required by applicable law.
3. Payment Processing
Online payments may be processed by third-party payment gateways, banks or UPI service providers.
These providers may process information necessary to authenticate and complete transactions under their own terms and privacy practices.
Joshdev Gifts does not intentionally store UPI PINs or payment passwords.
4. Sharing of Information
We may share relevant information with:
- Courier and logistics providers: To deliver products and manage shipment issues.
- Payment service providers: To process payments, verify transactions and facilitate refunds.
- Website and technology providers: To host, maintain and secure our website.
- Professional advisers: Where necessary for legitimate business, accounting or legal purposes.
- Government authorities and regulators: Where disclosure is required by applicable law or a valid legal process.
We do not sell customers’ personal information as a business practice.
Where third parties process information on our behalf, we will take reasonable steps to ensure appropriate safeguards are used, subject to applicable law.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, accounting and compliance with legal obligations.
Certain transaction and business records may need to be retained for a period prescribed by law.
When information is no longer required, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable legal requirements.
6. Cookies and Similar Technologies
Our website may use cookies or similar technologies where enabled, including technologies necessary for website functionality, shopping-cart operation, security or user preferences.
If analytics or advertising technologies are introduced, this policy should be updated to describe their use and the relevant choices available to users.
You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
7. Information Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or misuse.
However, no website or electronic transmission can be guaranteed to be completely secure.
If a personal-data breach occurs, we will take appropriate steps as required by applicable law.
8. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request information about personal data we process.
- Request correction or updating of inaccurate information.
- Request deletion of personal information where legally permissible.
- Withdraw consent where processing is based on consent.
- Raise a grievance regarding the handling of your personal information.
- Exercise any other rights available under applicable Indian data-protection law.
Some information may need to be retained where required by law or necessary to establish, exercise or defend legal claims.
Requests may be made using the contact details provided below. We may need to verify your identity before responding.
9. Children's Privacy
Our website is not specifically directed at children. We do not knowingly seek to collect children’s personal information in violation of applicable law.
Where the processing of a child’s personal data is subject to special legal requirements, we will follow the applicable requirements.
10. External Websites
Our website may contain links to third-party websites or payment interfaces. We are not responsible for the privacy practices of independent websites. Customers should review the relevant third-party privacy notices before sharing information with them.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our business, website functionality or applicable legal requirements.
The latest version will be published on this page with an updated effective date.
12. Contact and Grievances
For privacy questions, requests or complaints, contact:
Business: Joshdev Gifts
Website: https://joshdev.in
Privacy Contact / Grievance Officer: [Insert name or designation, as applicable]
Email: [Insert privacy or customer-support email]
Address: [Insert complete business address]
Phone: [Insert contact number, if applicable]
We will handle requests and grievances within the timeframes required by applicable law.
13. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable Indian laws, including relevant data-protection and information-technology legislation, as applicable to our operations.
The policy will be interpreted subject to any mandatory rights and obligations imposed by law.