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REFUND & CANCELLATION POLICY
Effective Date: [Insert Date]
At Joshdev Gifts, we aim to provide customers with a reliable shopping experience. This policy explains how order cancellations, damaged or defective products, incorrect deliveries and refunds are handled for purchases made through https://joshdev.in.
1. Order Cancellation by Customers
Customers may request cancellation before an order has been dispatched by contacting us through the customer-support details provided on our website.
Cancellation requests will be reviewed based on the order’s processing and dispatch status.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer should contact us to determine the available options under this policy and applicable law.
Any cancellation charges, if applicable, must be lawful and disclosed to the customer. We will not impose charges that are prohibited by law.
2. Cancellation by Joshdev Gifts
We may cancel an order if:
- The product is unavailable.
- A payment cannot be verified.
- A material pricing or listing error has occurred.
- Delivery cannot reasonably be completed.
- There are reasonable grounds to suspect fraud or unauthorised activity.
If an order is cancelled after payment, any amount refundable under applicable law and this policy will be returned through the original payment method or another mutually agreed lawful method.
We will communicate the cancellation to the customer using the available contact details.
3. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective or materially different from the product ordered, contact us as soon as reasonably possible.
Please provide:
- Your order number.
- A description of the issue.
- Clear photographs or videos showing the product and its packaging, where available.
- Any other reasonable information needed to assess the claim.
For faster resolution, we request that customers report visible damage or incorrect deliveries within 48 hours of delivery.
This reporting request is intended to help us investigate claims promptly. It does not restrict any consumer rights or remedies available under applicable law.
Depending on the circumstances and applicable legal requirements, we may offer:
- A replacement product.
- A repair, where appropriate.
- A refund.
- Another legally permissible resolution agreed with the customer.
We will not require customers to accept a replacement where they are legally entitled to another remedy.
4. Products That Are Not Eligible for Routine Returns
Because we primarily sell physical gift products, we generally do not accept routine returns for reasons such as a change of mind or an incorrect customer selection once an order has been dispatched.
However, this does not apply where a return, replacement or refund is required by applicable law or where we have agreed otherwise.
Products that are personalised, customised or made to order may be subject to additional restrictions for change-of-mind returns, provided those restrictions are clearly disclosed before purchase and do not override mandatory consumer rights.
5. Refund Approval
Refund requests will be assessed using the order details, the information provided by the customer and any reasonable verification required.
We may request additional information where necessary to determine whether a product is damaged, defective, incorrect or otherwise eligible for a refund.
Any assessment will be carried out consistently with applicable consumer-protection requirements. A refund will not be denied merely because a customer is unable to provide evidence that is not reasonably available to them.
6. Refund Processing Time
Once a refund is approved, we will initiate the refund within a reasonable period and within any timeframe required by applicable law.
Expected processing period: [Insert business processing timeframe, for example, 5–10 business days after refund approval.]
The time taken for the refunded amount to appear in the customer’s account may depend on the bank, UPI application or payment service provider.
If a refund has been initiated but is not reflected within the expected period, customers should contact us with their order number and relevant payment reference.
The stated processing period does not extend or override any shorter mandatory deadline under applicable law.
7. Refund Method
Refunds will generally be processed through the original payment method, where supported by the payment provider.
If the original method cannot be used, we may arrange an alternative lawful method after appropriate verification and agreement with the customer.
Customers should never disclose their UPI PIN, OTP or payment password to obtain a refund. Joshdev Gifts will not require these credentials to issue a refund.
8. Shipping Charges
Where a refund or return is required because of a damaged, defective or incorrect product, or another circumstance for which the seller is responsible, the handling of return shipping costs and other charges will follow applicable law.
For other voluntary return or cancellation requests, any charges will be disclosed and applied only where lawful.
9. Orders Not Delivered
If an order is not delivered, is returned to the sender or is marked delivered despite not being received, please contact us so that we can investigate with the delivery provider.
The available resolution may include redelivery, replacement or refund, depending on the circumstances and applicable law.
10. Contact Us
To request a cancellation, report a damaged product or enquire about a refund, contact:
Joshdev Gifts
Website: https://joshdev.in
Email: [Insert customer support email]
Phone: [Insert contact number, if applicable]
Address: [Insert complete business address]
Please include your order number in all order-related communications.
11. Changes to This Policy
We may revise this policy from time to time. The updated version will be published on our website with a revised effective date.
Any revision will remain subject to mandatory consumer rights and applicable Indian law.
12. Consumer Rights
Nothing in this policy is intended to exclude, restrict or waive any consumer right or remedy that cannot lawfully be excluded, restricted or waived under Indian law.